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Airlines, Banks, Brokerages and
other businesses are adopting voice technology to provide customers
key services.
A Voice Portal can be a stand-alone
'self-help' system or act as a primary interface
for your callers.
If, for example, you run a business
such as a travel agency with high-call volumes
- a great number of calls are rudimentary in nature,
asking for special fares or seat availability
or schedules - the self-help SpeechFirst voice
portal can effectively handle these requests.
If you believe that a person gets into checking
seats availability is ripe to be handled by a
sales person, the sales person can be alerted
and the call transferred to the sales person;
any such trigger can be built-into query based
interaction with SpeechFirst to create an optimal
balance between reducing generic call loads without
sacrificing on potential sales.
Your SpeechFirst system can be extended
to connect to your reservation systems, database.
Information can be provided off your website,
Intranet or most any electronic information base.
Background
We are all familiar with IVR (Interactive Voice
Response) systems - these have been around for
a few years and users have by and large accepted
self-help systems. The SpeechFirst voice-driven
system enhances user-experience; connecting SpeechFirst
to your database or business applications escalates
the system to a real-time Enterprise information
system.
With services such as SpeechFirst,
the cost and complexity of voice solutions is
drastically reduced making it a viable option
for even small businesses. From basic self-help
queries to complex interactive business transactions
can be efficiently conducted using SpeechFirst
- making it possible for businesses to serve their
customers, vendors, and employees more effectively,
more affordably.
SpeechFirst is a natural way to extend
the reach of an Enterprise to elicit or disburse
information - the content can be based on the
Internet or be located on your LAN or WAN.
Growth Path
Most voice vendors may restrict voice enabling
to certain type of content - SpeechFirst works
with standard technologies, it does not require
you to provide content in any specific format
such as HTML, XML, VXML, HDML, etc to voice enable
your enterprise, therefore providing you a cost-effective
deployment, a future-proof foundation.
Technology
SpeechFirst is a subset of SpeechDesk Interoperability
Framework - allowing for multi-modal access to
most any electronic content via any device - telephone,
PDA or a web browser.
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