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Business-centric means affordably providing customers, vendors and employees the ability to access your business
information and notifications 24x7 - by a telephone, PDA or a web browser.
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What is SpeechFirst?
A voice portal offers a credible means to become a more business-centric company. Business-centric means affordably providing customers, vendors
and employees the ability to access your business information and notifications 24x7 - by a telephone, PDA or a web browser.
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I do not have a call center?
Voice portal is generally deployed to be a stand-alone, self-help portal. If you already have a call center, or your call volume is high, you can use the voice
portal to reduce your costs and provide faster service to your callers.
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Do I need a Voice Portal?
If you want to save costs, enhance services and differentiate yourself from the competition, the answer is obvious.
You can use the information from your Intranet or your website to provide information and alerts. Additionally, you can make available your other (existing) applications
to your sales people, partners or customers.
If you are looking to reduce the pressure of calls, SpeechFirst is a voice driven (no punching keypad), self-help system for your
callers.
The system can be designed to automatically alert a representative when the caller advances to look for information, that can mean her interest can be
converted to a sale.
In a generic office setting, you can provide order status, shipping and tracking information (SpeechFirst can be integrated with UPS/FedEx system) etc. SpeechFirst can also integrate
with your back-end systems.
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What do I need to buy?
For telephony enabled site, we recommend a separate telephony server (a Pentium III or Pentium IV computer, 512 MB RAM and 80GB Hard Drive) plus an Intel Dialogic card for
telephony access.
The type of Intel Dialogic card required would depend on the number of lines you wish to route via
the system.
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How will I save money?
It is estimated that the total cost of an agent-supported call is in the region of US $ 1.00 per minute. In contrast, the Total Cost of Ownership (acquisition,
maintenance and support) of an automated voice portal is about US $ 0.15 per minute.
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Will my customers use the system?
In a call center scenario, customers sometimes need to wait a long time to speak with an operator for basic information. The wide scale adoption
of automated voice systems in business is an evidence of the end-user satisfaction and the value to the enterprise using it.
Large businesses in various segments using SpeechFirst type automated voice systems include Home Shopping Network, Charles Schwab,
American Airlines, Office Depot, Wal-Mart, many leading banks - and the list keeps growing.
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We are a small company on a limited budget.
SpeechFirst has been designed to scale from a 4-port (handling up to Eighty 3-minute calls an hour) to a 96-port system (handling nearly 2000
calls an hour) on one server - additional servers can be clustered to accommodate greater call volumes. SpeechFirst features probably
the lowest cost per-port in the industry.
Deployment costs vary based on the type of website or Intranet you have available and the extent of back-end integration desired.Let our sales professionals help determine your
requirement and provide you a customized proposal.
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How can SpeechFirst offer competitive pricing?
We can afford to provide you the most powerful system in the industry affordably because we do not pay hefty licensing fees to other developers
and are able to pass on considerable saving to our customers.
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I am skeptical about speech recognition.
While it is true that speech recognition is far from perfect, the technology and the design of SpeechFirst insures a high-degree of recognition.
Depending on the quality of the connection and the background noise level, recognition rates vary from 75% to 98%. |
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What happens to the rest of the calls?
SpeechFirst incorporates a fail-safe voice recognition system. After 3 failed attempts, the system will automatically change over to IVR mode (callers
can key-in their choices) or pass the call to a human operator.
Many competitive systems will terminate the call after a few failed attempts.
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How soon can I start using SpeechFirst?
Once your requirements have been finalized, it can take from 2 weeks to 2 months or more to deploy your system; this is based on the level of complexity
and customization required.
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How do I buy SpeechFirst?
Please email us, to learn more about SpeechFirst.
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